FAQ & Info

What services are included in the room price?

All prices are per person and night including a rich breakfast buffet & Göbel's feel-good bonus.

Please note our minimum stay of 2 nights at weekends and 3 nights on public holidays.

All prices are final prices and include statutory VAT of currently 7% on the overnight stay and 19% for the other services as well as the service charge.

Are pets allowed?

Pets are very welcome. We charge €20 per pet/night for your pet (without food - max. 1 pet per room/living unit/apartment possible, more on request).

Please register your pet's visit before arrival. Please understand that we cannot allow animals access to the wellness areas. Animals are permitted in the restaurant under certain conditions.

Are there disabled-accessible rooms?

The Hotel AquaVita has accessible rooms and an elevator. All entrances to the hotel are accessible via ramps. A ground-level entrance leads you to the restaurant. Access to the thermal baths and the physiotherapy rooms is disabled-accessible.

Please enquire about room availability for your desired travel period.

Are air-conditioned rooms & spaces offered?

Unfortunately, the Hotel AquaVita does not have any air-conditioned rooms or air conditioning.

Is free Wi-Fi / Internet available?

WiFi is available free of charge in all areas of our hotel and in your room. There is also an Internet terminal in the hotel lobby that you can use for free.

Are there charging stations for electric cars?

There are three charging stations for your electric car at the hotel (please bring the appropriate charging cable with you), which you can use subject to availability and for a fee.

What is the Göbel's feel-good bonus?

This includes the following services:

• Use of the 2,000 m² spa area of ​​the QuellenTherme with sports pool, therapy pool, outdoor pool, whirlpool, sauna area, relaxation rooms, fitness center and sun terrace

• Bathing bag with bath towel and cozy bathrobe for the duration of your stay (bathrobes are in the rooms - we have different sizes available on request)

• Coffee, tea, mineral water and fruit in the wellness lounge

• Free WiFi

• Free parking directly at the hotel

• Children / family bonus: If you wish, you will find everything you need for your child in your room. If the accompanying adults have booked half board, children are invited to dinner with us.

Is smoking allowed in the hotel / in the rooms?

A good stay with us also includes a good smell. Therefore, all Göbel Hotels are non-smoking hotels. You are welcome to use the balcony or terrace of your room to smoke. If you smoke in the room, we will have to charge you the basic cleaning costs of €350.

Is there a collection point for lost and found items?

If you forgot something during your last stay, please call us. Give us your name, room number, length of stay, lost and found item and your telephone number so that we can get back to you as soon as possible.

How do other guests like the hotel?

Read numerous reviews from our guests on our Website, HolidayCheck or Facebook who report on their stay in our hotel.

At what time are the rooms ready for check-in?

Your room will be available from 2 p.m. (until 10.30 p.m.) on the day of arrival. If you arrive earlier, we offer you two options:

1. Depending on availability, we can give you your room before 2 p.m. However, this cannot be guaranteed. An early check-in must always be arranged in advance.

2. You are welcome to leave your luggage in our luggage room free of charge at any time and in the meantime you can shorten the waiting time with a tour of the city or a short coffee break.

Until what time is check-out possible?

You have until 11 a.m. to check out on the day of departure. On request and depending on availability, we can offer you a late check-out one day before departure.

How much does breakfast cost in the hotel?

The extensive breakfast buffet is already included in our rates.

On request, you can also book our breakfast for €21.50 per person without a hotel stay.

Will my food intolerance be taken into account?

Of course. If you have food intolerances, please let us know when you make your reservation so that you always have a wide range of options to enjoy.

Which meals are part of the half board?

• Breakfast as a rich buffet
• Dinner as a cold and warm vitality buffet with varied regional and healthy food

At what times is the reception open?

Our reception is open daily from 6:30 a.m. to 10:30 p.m. In addition, there is an emergency telephone service.

Can I park at the hotel?

Our hotel has its own free hotel parking lot, which you are welcome to use at any time free of charge. It is not possible to reserve parking spaces.

How much is the tourist tax to be paid?

The local tourist tax is currently €2.60 per person / night (from 6 years). This is charged separately.

From June 1st, 2024: There is no legal exemption from the tourist tax for business travelers.

Can I rent e-bikes or bicycles at the hotel?

You can rent e-bikes for adults from us, depending on availability:

• 4 hours = €20 per bike
• whole day = €35 per bike

What are the opening times of the “QuellenTherme” health center?

• QuellenTherme:
  • Indoor pools: daily 7:30 a.m. to 10 p.m.
  • Outdoor pool: daily 7:30 a.m. to 10 p.m. (closed in the winter months)
  • Fitness room: daily 7:30 a.m. to 10 p.m.
  • Physiotherapy & back health center: by appointment
• Saunas:
  • Mon - Fri: 3 p.m. to 9 p.m.
  • on weekends: 12 p.m. to 9:30 p.m.
  • Aqua gymnastics: weekdays 10 a.m. & 5:30 p.m.
• Wellness treatments:
  • Mon - Sat: 8 a.m. to 7 p.m.
  • Sun: by appointment
• QuellenTherme reception:
  • Mon - Fri: 8 a.m. to 3 p.m.
  • Sat: 8 a.m. to 12 p.m.
• Hairdressing salon "Haardesign Galeria":
  • Tue - Fri: 9 a.m. to 6 p.m.
  • Sat: 8 a.m. to 4 p.m.

Are there gift vouchers from the hotel?

Yes. Vouchers from Göbel Hotels are a popular gift. You have two options for purchasing a voucher from us:

1. Very easy, convenient and individual online - Click here to go directly to the voucher shop >>

2. Call us directly on +49 5621 / 786 0 or via the Göbel Hotels head office on +49 5632 / 9 22 11.

We ask that you make a reservation with a voucher by phone or email so that we can check directly whether a corresponding room or the offer is available on the desired date. Please note: Your voucher can only be used with a valid voucher number and must be presented upon arrival.

Vouchers are valid for 3 years and can only be redeemed on request and subject to availability.

Where can I leave feedback?

We would be delighted to receive a review of your stay. Rate us directly online HERE >>

How and when can I reach the reservation at the hotel?

You can reach our reservation from Monday to Friday from 8 a.m. to 6 p.m. on +49 5621 – 786 0. On Saturdays, Sundays and public holidays we are there for you from 10 a.m. to 6 p.m. We are also happy to accept your inquiries by email to info(at)goebels-aquavita.de.

You can also book conveniently at any time via our website.

What do you need to bear in mind about the booking prices?

We always offer you daily updated prices with a best price guarantee. You can easily get the best available rate on our website - the prices and availability depend on the time of your booking, general demand and the occupancy of the house for the desired period.

Please note the booking conditions, which differ in terms of prices and cancellation conditions depending on the rate selected, before you choose your rate. The conditions cannot be adjusted afterwards. You can find our cancellation conditions in the general terms and conditions in the appendix to your booking confirmation.

Are group bookings possible in the hotel?

For reservations of several rooms, please send us an email to info(at)goebels-aquavita.de.

Regardless of the regular occupancy, we only have a certain number of rooms available per day for groups. We will be happy to check this individually for your request.

What payment options are available at the hotel?

Your payment is made at the reception when you check in or check out. You can pay with cash, debit card, American Express, VISA, Maestro, Mastercard and Paypal. To guarantee your booking, an advance payment by credit card or Paypal is necessary; an debit card cannot be used.

What about cancellations or changes to bookings?

Cancellations are only valid in writing.

► The following applies to all stays:
Your booking can be canceled free of charge up to 5 days in advance*.

*Except for holidays, deals, trade fairs, conferences, events, corporate rates. Holidays can be canceled free of charge up to 14 days in advance, Christmas & New Year's Eve up to 21 days in advance. Special conditions apply for bookings of overnight stay including breakfast.

According to DEHOGA guidelines, 90% of the accommodation or arrangement price will be charged for a later cancellation or in the event of a no-show, and 100% for rates and arrangements that cannot be canceled free of charge (if you have not taken out Safety First holiday insurance or travel cancellation insurance).

Please read the booking conditions before making a reservation. You can use the link in the confirmation to cancel or change your booking at any time, or you can contact us by phone. If you book via external portals, please cancel directly via the relevant portal.

If you have any further questions: info(at)goebels-aquavita.de

What is meant by holiday insurance?

If unforeseeable events occur that make it impossible for you to start or finish your holiday, you can protect yourself against cancellation fees of up to 90% with our accident holiday insurance for a small fee starting from €20 per person (calculated based on the number of nights). We will be happy to send you the documents on request.

More information here >>

My company covers the costs - what do I need to bear in mind?

When covering costs, it is important to note that we can only accept them if you provide a company credit card from which we can debit the corresponding amount. An invoice with subsequent transfer is only possible after a prior written declaration of cost coverage. After your departure, the specified card will be charged and you will receive the invoice easily by email.

We take data protection very seriously. Therefore, we ask for your understanding that, for security reasons, we cannot store credit card information manually. You can either fill out the form during online booking or, alternatively, use the corresponding form via a secure link when making a telephone inquiry.

Is my data safe at Göbel Hotels?

Your booking and your data are absolutely safe with us - this applies in particular to your credit card information and other personal data. We guarantee this via a secure https server, in addition, all booking information is SSL encrypted and takes place in an appropriate environment.

You can find our privacy policy here >>