General Business Terms and Conditions

The German version of our Terms & Conditions takes precedence over the English version. In case of doubt, the German version shall be taken as reference.

General Business Terms and conditions for Hotel Accomodation Contracts

1 Area of application

1.1 These General Business Terms and Conditions apply to contracts on the provision for rental use of hotel rooms for lodging and to all other services and supplies provided to the customer by the hotel in this connection (Hotel Accommodation Contract). They do not apply to package travel within the meaning of section 651a German Civil Code (BGB). The term “Hotel Accommodation Contract” encompasses and replaces the following terms: lodging, guest accommodation, hotel and hotel room contract.

1.2 The sub-letting and re-letting of the rooms provided for use and the use thereof for any purposes other than those of lodging is subject to the prior consent of the hotel in text form, whereby the right to terminate pursuant to section 540 (1) sentence 2 of the German Civil Code (BGB) is excluded.

1.3 General business terms and conditions of the customer shall only be applicable if this has been explicitly agreed in text form.

2 Concluding the contract, contract parties

2.1 The hotel and the customer are the parties to the contract. The contract is concluded by acceptance by the hotel of the application made by the customer. If the booking is made via the hotel’s own web page, the contract is concluded by clicking the button confirming the reservation and the customer’s obligation to pay.

3 Services, prices, payment, off-set

3.1 The hotel is obliged to keep the rooms reserved by the customer available and to render the services agreed.

3.2 The customer is obliged to pay the hotel’s prices that are agreed for or applicable to the provision of the room for use and to other services used by the customer. This also applies to services ordered by the customer either directly or through the hotel which are performed by third parties and paid for in advance by the hotel.

3.3 The prices agreed are inclusive of the taxes and local taxes applicable at the time when the contract is concluded. They do not include local taxes such as local visitor’s tax [Kurtaxe] which the guest owes himself or herself under local community law.       
The prices shall be adjusted accordingly in the event of changes to the statutory value added tax or of the introduction, change or elimination of local taxes on the subject matter of the contract after the contract has been entered into. In the case of contracts with consumers, this only applies if the period of time elapsing between the date of conclusion of the contract and the date of performance of the contract is longer than four months.

3.4 If payment by invoice [Zahlung auf Rechnung] is agreed, payment shall be made within ten days of receipt of the invoice without any deductions being made, unless otherwise agreed.

3.5 When the contract is entered into, the hotel has the right to request a reasonable advance payment or security from the customer, for example in the form of a credit card guarantee. The amount of the advance payment and the payment dates can be agreed in the contract in text form. In the event of advance payments or security for package travel, the provisions of statute shall remain unaffected. The provisions of statute shall apply in the event of late payment by the customer.

3.6 In justified cases, for example if the customer is in arrears in payment or if the scope of the contract is extended, the hotel has the right to demand, even after the contract has been concluded up until the time when the residence commences, advance payment or security as set out in subsection 3.5 above or an increase in the amount of the advance payment or security agreed in the contract up to the full amount of the remuneration agreed.

3.7 Further, the hotel has the right to request, at the beginning and during the course of the customer’s stay, a reasonable advance payment or security within the meaning of subsection 3.5 above for existing and future claims under the contract, insofar as no such payment or security has already been made or provided pursuant to subsection 3.5 and/or 3.6 above.

3.8 The customer may only offset or net out an undisputed claim or a claim established by final and absolute court decision against a claim of the hotel.

3.9 The customer is in agreement with the invoice being sent to the customer by electronic transmission.

4 Revocation / Termination ("cancellation" by the customer / No use of the hotel services ("no show")

4.1 It is only possible for the customer to unilaterally dissolve the contract concluded with the hotel if a revocation right has been explicitly agreed in the contract, if there is a statutory revocation right or termination right. The agreement of a right of withdrawal as well as the possible consent to a cancellation of the contract shall in each case be made in text form, i.e. in writing.

4.2 If the hotel and the customer have agreed upon a deadline for revocation of the contract free of charge, the customer may revoke the contract up until that date without triggering any claims for payment or damages by the hotel. The customer’s revocation right expires if the customer does not exercise this right vis-à-vis the hotel in text form by the agreed deadline.

4.3 If no revocation right has been agreed or if it has already expired, and if there is no statutory right of revocation or termination and if the hotel does not agree to the cancellation of the contract, then the hotel retains its entitlement to the remuneration agreed although the service was not used. The hotel shall offset income from otherwise letting the rooms and saved expenditures. If the rooms are not otherwise let, the hotel can apply a flat rate for the saved expenditures. If the rooms are not otherwise let, the hotel can apply a flat rate for the saved expenditures. In this case the customer is obliged to pay 90% of the contractually-agreed price for overnight accommodation with or without breakfast and for package deals with third party services, 70% for half board and 60% for full board. The customer is at liberty to demonstrate that the above claim did not arise or not in the amount claimed.

4.4 You can cancel your booking free of charge up to 5 days before arrival (except bank holidays, deals, fair periods, conferences, meetings, events, corporate rates). For public holidays a free cancellation applies up to 14 days before, Christmas and New Year's Eve arrangements can be cancelled free of charge up to 21 days before arrival. For bookings of overnight stay incl. breakfast a free cancellation applies up to 3 days before arrival (except for fair rates). For a later cancellation or in case of no-show, 90 % of the accommodation or arrangement price will be charged, for rates and arrangements that cannot be cancelled free of charge 100 %.

4.5 We offer you our Göbel Hotels vacation insurance in case of unforeseeable events that make it impossible for you to start or finish your vacation. This comes into effect if you are unable to start or have to prematurely terminate your vacation with us due to corona, accident, sudden serious illness or serious damage to your property (apartment or house). In addition, the protection is also effective if one of the events affects one of your close relatives. Protect yourself against cancellation fees of up to 90% for a small fee starting at € 20 per person (calculated based on the number of nights) with our vacation coverage. More information >>

5 Revocation by the hotel

5.1 If it has been agreed that the customer may revoke the contract free of charge within a certain period, then the hotel has, for its part, the right to revoke the contract within this period if inquiries are made by other customers relating to the contractually reserved rooms and if the customer does not waive its revocation right after a request is made by the hotel and a reasonable time period set. This shall apply accordingly if the customer has been granted an option and if other inquiries are made and the customer is not prepared to make a firm booking after a request is made by the hotel and a reasonable time period set.

5.2 The hotel also has the right to revoke the contract if an advance payment or security agreed or required in accordance with subsection 3.5 and/or subsection 3.6 has not been paid after an appropriate period of grace set by the hotel has expired.

5.3 Further, the hotel has the right, for an objectively legitimate reason, to revoke the contract for extraordinary grounds, in particular in the event of

• force majeure or other circumstances for which the hotel is not responsible, which render performance of the contract impossible;
• rooms being reserved by culpably providing material facts that are wrong or misleading or by failing to provide material facts; in this context the term material can mean the identity of the customer, the customer’s ability to pay or the purpose of the residence;
• the hotel having reasonable grounds to assume that the use of the service can jeopardize the smooth running of the business, the safety or public reputation of the hotel without this being attributable to the area of responsibility or organization of the hotel;
• the purpose of or the reason for the stay being in violation of the law;
• a breach of subsection 1.2.

5.4 Revocation by the hotel that is justified does not give the customer the right to claim damages. If, in the event of revocation under subsection 5.2 or 5.3 above, the hotel has a claim for damages against the customer, the hotel can claim this as a flat rate. In this case, subsection 4.3 shall apply accordingly.

6 Making the room available, handover and return

6.1 The customer does not acquire a right to the provision of specific rooms unless this has been explicitly agreed in text form.

6.2 The reserved rooms shall be available for use by the customer with effect from 15:00 hours on the agreed date of arrival. The customer has no right to earlier availability.

6.3 The rooms shall be vacated and available for use by the hotel by 11:00 noon at the latest on the agreed departure date. After this time, as the room was vacated late, the hotel has the right to charge for the room use exceeding that which was contractually agreed in an amount of 50% of the full accommodation price up until 18:00 hours and in an amount of 90% after 18:00 hours (price as per price list). This does not give rise to contractual rights of the customer. The customer is at liberty to demonstrate that the hotel did not acquire a claim for compensation for use or acquired a significantly lower claim.

7 Liability of the hotel

7.1 The hotel is liable for damage which it is accountable for resulting from injury to life, body or health. It is further liable for other damage which is based on an intentional or grossly-negligent breach of duty of the hotel or on an intentional or negligent breach of duties of the hotel typical of the type of contract [vertragstypischen Pflichten]. Duties typical of the type of contract are those duties which enable the proper execution of the contract altogether and which the customer relies on being performed and is able to rely on being performed. A breach of duty of a statutory representative or person engaged in performance of an obligation of the hotel [Erfüllungsgehilfe] is equivalent to a breach of duty of the hotel. More far-reaching claims for damages are excluded unless otherwise provided for in this Section 7. If there should be any disruptions or deficiencies in the services of the hotel, the hotel shall endeavor to remedy this when it has knowledge thereof or upon a complaint being made without undue delay by the customer. The customer is obliged to contribute what it can be reasonably expected to contribute in order to remedy the disruption and minimize possible damage.

7.2 The hotel is liable to the customer in accordance with the provisions of statute for items brought with the customer. The hotel recommends the use of the hotel or room safe. If the customer wishes to bring with him or her money, securities or valuables valued at over Euro 800 or other property items valued at over Euro 3,500, a separate safekeeping agreement must be entered into with the hotel.

7.3 If the customer is provided with a parking space in the hotel garage or in the hotel parking lot, even if this is for payment, a custody contract is not concluded as a result. If cars parked or driven on the hotel premises or the contents thereof are lost or damaged, the hotel is only liable in accordance with sentences 1 to 4 of subsection 7.1 above.

7.4 Wake-up calls are made with great care by the hotel. Messages for customers are treated with care. After prior agreement with the customer, the hotel can accept, store and – if desired – dispatch for a charge mail and consignments of goods. In this connection the hotel is only liable in accordance with sentences 1 to 4 of subsection 7.1 above.

8 VOUCHERS AND FREE GRATUITIES

8.1 The purchase of Vouchers constitutes, in business terms, the exchange of means of payment with the corresponding value printed on them. The company therefore only issues value vouchers, even if the vouchers purchased are accompanied by a recommendation for a precise service. A crediting is therefore only carried out via the value deposited in the company. The customer has no legal claim to the performance of a recommended service.

8.2 The original voucher document is valid as a means of payment upon presentation. The owner does not have to be the recipient of the voucher, unless this is explicitly stated on the voucher document.

8.3 The validity of the vouchers is mutually agreed at the time of purchase to be 3 years. After expiry of this agreed period, there is no legal claim to redemption.

8.4 The redemption of free vouchers or coupons and discounts is subject to special regulations: Only one voucher may be redeemed per booking or reservation and only if no previously purchased voucher is used for payment. In the case of vouchers purchased, on the other hand, it is regulated in such a way that these can be credited in total, but that crediting of free vouchers / coupons is excluded.

8.5 A cash payment of the voucher is excluded in principle.

8.6 Vouchers will be dispatched immediately after the order has been placed - as a rule on the same working day. Vouchers will be delivered to the delivery address specified by the customer. The purchase contract for the voucher becomes effective upon delivery to the customer. The company assumes no liability, e.g. for vouchers delivered too late and associated damage. Vouchers are sent at the customer's own risk. Collection from the business premises is also possible. In the case of voucher delivery before receipt of the value amount, e.g. by sending by invoice, the retention of title applies. The redemption of the voucher shall then be refused until the amount has been paid in full.

8.7 To redeem the voucher, an appointment must be made and the original voucher must be brought to the appointment. If this appointment cannot be kept, it must be cancelled by the customer within business hours, taking into account the cancellation period. If the appointment is not cancelled in due time, the company reserves the right to deduct the cancellation fees from the voucher value. In case of no-show without cancellation, the voucher is considered redeemed and loses its validity!

9 Final provisions

9.1 Alterations and supplements to the contract, to acceptance of the application and to these General Business Terms and Conditions shall be made in text form. Unilateral changes or supplements are ineffective.

9.2 If the customer is a merchant or a legal entity under public law, the exclusive place of jurisdiction - also for disputes regarding cheques and bills of exchange - shall be the location of the hotel. The hotel can, however, at its election, also bring legal action against the customer at the place of the customer’s registered office. This also applies to customers not covered by sentence 1 above if they do not have their registered office or place of residence in an EU member state.

9.3 German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

9.4 In compliance with its statutory obligation the hotel points out that the European Union has set up an online platform for the extrajudicial resolution of consumer disputes (“ODR platform”): http://ec.europa.eu/consumers/odr/         
The hotel does not, however, participate in dispute resolution proceedings held before consumer dispute resolution bodies.

Status: March 2022

(c) Hotelverband Deutschland (IHA) e.V.

Allgemeine Geschäftsbedingungen für Wellness- & Spa Angebote AquaVita SPA

1. Vertragsabschluss

1.1 Der Vertrag gilt als geschlossen, sobald die Leistung bestellt und zugesagt oder, falls eine Zusage aus Zeitgründen nicht mehr möglich, bereitgestellt wird. Eine Schriftform ist nicht notwendig.

1.2 Ist der Kunde/Anmeldende Vollkaufmann, so haftet er selbst für alle vertraglichen Verpflichtungen neben den von ihm angemeldeten Gästen.

1.3 Bei Anmeldung von mehreren Gästen haften neben diesen selbst der/die im Auftrag Handlende/Anmeldende für die vertraglichen Verpflichtungen.

1.4 Weicht der Inhalt der Buchungsbestätigung vom Inhalt der Anmeldung ab, wird dieser Inhalt verbindlich, sofern der/die Kunde/in oder Anmeldende nicht innerhalb von 10 Tagen dies reklamiert oder von seinem Rücktrittsrecht Gebrauch macht.

2. Leistungen, Preis

Die vertraglich vereinbarten Leistungen ergeben sich aus unserem gültigen Prospekt/Preisliste und/oder der Buchungsbestätigung. Eine Rückvergütung bestellter und bezahlter, aber nicht in Anspruch genommener Leistungen ist nicht möglich. Alle Preise verstehen sich inklusive gesetzlicher Mehrwertsteuer. Ändert sich nach Abschluss des Vertrags der Satz der gesetzlichen Mehrwertsteuer, so ändert sich der vereinbarte Preis entsprechend. Das Einlösen kostenloser Gutscheine bzw. Coupons ist besonders geregelt: Pro Buchung bzw. Reservierung kann nur ein Gutschein eingelöst werden. Bei käuflich erworbenen Gutscheinen ist es dagegen so geregelt, dass diese in Summe angerechnet werden können.

3. Rücktritt

3.1 Ein Rücktritt des/der Kunden/Kundin von der Buchung muss in Schriftform vorliegen.

3.2 Bei Abbestellung von Leistungen/Buchungen durch den/die Kunden/Kundin werden folgende Stornogebühren fällig: bis 1 Tag vor der Buchung keine Kosten, danach fallen 100% an. Vom Preis der vertraglich vereinbarten Leistungen werden im Preis enthaltene, aber durch die Stornierung nicht in Anspruch genommene Materialkosten abgezogen.

4. Haftung

4.1 Wird ein SPA oder eine Wellnessbereich durch höhere Gewalt, technische Defekte oder Streik in der Erfüllung ihrer Leistung behindert, kann hieraus keine Schadensersatzpflicht abgeleitet werden. Jedoch ist das SPA/Wellnessbereich verpflichtet, sich um eine anderweitige Beschaffung gleichwertiger Leistungen zu bemühen.

4.2 Das SPA/Wellnessbereich haftet für die Richtigkeit der Leistungsbeschreibung sowie der Preise und die ordnungsgemäße Erbringung dieser Leistung.

4.3 Das SPA/Wellnessbereich haftet nicht für durch Kosmetika und Behandlungen auftretende nicht absehbare Haut- und Körperreaktionen sowie durch den/der Kunden/Kundin nicht bekannte oder das dem SPA/Wellnessbereich nicht mitgeteilte Allergien oder anderer körperlicher Voraussetzungen, bei denen von einer solchen Behandlung abzusehen gewesen wäre.

5. Schlussbestimmungen

5.1 Änderungen und Ergänzungen des Vertrages, der Antragsannahme oder dieser Allgemeinen Geschäftsbedingungen sollen in Textform erfolgen. Einseitige Änderungen oder Ergänzungen durch den Kunden sind unwirksam.

5.2 Erfüllungs- und Zahlungsort ist Göbel’s Hotel AquaVita, Hauptstraße 4, 34537 Bad Wildungen-Reinhardshausen.

5.3 Ausschließlicher Gerichtsstand – auch für Scheck- und Wechselstreitigkeiten – ist im kaufmännischen Verkehr das Amtsgericht Korbach. Sitz der Göbel’s Hotel AquaVita GmbH & Co. KG ist 34508 Willingen, Briloner Str. 48. Sofern ein Vertragspartner die Voraussetzung des § 38 Absatz 2 ZPO erfüllt und keinen allgemeinen Gerichtsstand im Inland hat, gilt als Gerichtsstand der gesellschaftsrechtliche Sitz des Hotels.

5.4 Es gilt deutsches Recht. Die Anwendung des UN-Kaufrechts und des Kollisionsrechts ist ausgeschlossen.

5.5 Sollten einzelne Bestimmungen dieser Allgemeinen Geschäftsbedingungen unwirksam oder nichtig sein oder werden, so wird dadurch die Wirksamkeit der übrigen Bestimmungen nicht berührt. Im Übrigen gelten die gesetzlichen Vorschriften.

Göbel Hotels, März 2016

Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung (OS) bereit.
Die Plattform finden Sie unter https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=DE

Allgemeine Geschäftsbedingungen für PAUSCHALREISEVERTRÄGE der Göbel Hotels finden Sie HIER >>